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Frequently Asked Questions

Is my financial information safe when using this website?

Your personal and financial information are safe when shopping at British Hypermarket. We use 100% secure encrypted payment screens.

Do I need to register before ordering from British Hypermarket?

You do not have to register to make a purchase from British Hypermarket. Registering on our site does make future orders easier and more convenient.

I've forgotten my login, can you send a reminder?

British Hypermarket can email you a link to your login information enabling you to change your password or modify any personal information on your account.

With what web browsers can I use British Hypermarket?

British Hypermarket customers can shop our website using any current version of popular web browsers.

Do your products have a 'Best Before' date?

In most cases we have the longest shelf life available to us at the time, to find out if a product featured on our website has a “Best Before” date, contact us via email at: (sales@britishhypermarket.com) and one of our representatives will be able to assist you. 

How do you calculate your exchange rate?

Exchange rates are calculated weekly based on the mid-market rate.

Do you sell alcohol on your site?

British Hypermarket does not sell acholic beverages currently due to pending licenses.  For any enquiries please contact us at sales@britishhypermarket.com.

 

 

Shopping

Is there a minimum or maximum order size?

There is no minimum order quantity or value required.  However, the more you purchase the cheaper the shipping rates become.  This effects International buyers more so as our courier rates are more cost effective when shipping over 20kg.  for more information please contact us.

Does the order shipping address have to match the address on the credit card used for my payment method?

During the checkout process, you will be able to choose a shipping address for your order and this can be different to your billing address.

How many products does British Hypermarket carry?

British Hypermarket carries thousands of high quality British goods and we are always adding new products to meet the needs of our customers.

How do I change my currency or country settings?

You may change your country by visiting our homepage and looking in the top right corner of the page. You will see an option to change your currency or country settings.

 

Delivery

How long will it take for my order to arrive?

British Hypermarket prides ourselves on our fast delivery methods. We will pack and ship your order as soon as we receive it and send a tracking number upon actual shipment. Normal shipping times are as follows:

  • most European destinations within 2 to 6 working days from dispatch for tracked deliveries, 3 to 9 working days for non-tracked economy post (as we ship food and drink we try and avoid this service so customers can have the longest shelf life on their products but is available upon request).
  • non-European countries take between 4 and 12 working days for tracked deliveries, 6 to 15 working days for non-tracked economy post, both depending on how long customs take to clear your goods. Please note you may incur additional importation tax/duty on your goods, please contact us to find out more information about shipping to your required destination.
  • UK weekends and Bank holidays being classed as non-working days.

How are chilled delivered?

British Hypermarket ships chilled orders separately, in specially refrigerated packaging. For product quality and freshness, we currently deliver our chilled products to the following destinations only but not limited to these destinations.

  • Austria
  • Belgium
  • Bulgaria
  • Denmark
  • Estonia
  • France
  • Finland
  • Germany
  • Greece (except Crete, Kos, Rhodes, Zakynthos and Corfu)
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Madeira
  • Monaco
  • Portugal
  • Republic of Ireland
  • Romania
  • Spain
  • Sweden
  • the Netherlands
  • United Kingdom

Will I receive a delivery tracking email?

British Hypermarket will email a tracking number upon shipment of your order. This usually takes 2-3 days.

Where do you deliver?

British Hypermarket delivers worldwide.

Is my order insured?

British Hypermarket insures every order we ship.

Where can I find my delivery information?

Delivery information including any countries British Hypermarket does not deliver to can be found at the top of our website by clicking on the “Delivery” tab.

 

Checkout

What payment methods does British Hypermarket accept?

British Hypermarket accepts the following forms of payment:

  • Mastercard
  • Visa
  • Visa Debit
  • Visa Electron
  • American Express
  • Maestro
  • Chaps

What currencies can I pay in?

British Hypermarket accepts payment in Pounds Sterling, Euros or US Dollars.  Other payment terms are available – please contact us to discuss.