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Returns Policy

British Hypermarket Returns Policy

British Hypermarket strives for a quick, easy, and positive return experience and has established the following guidelines in the event a purchase must be returned or exchanged:

Occasionally, a mistake in shipment could occur. If this does happen, and you receive the incorrect goods, British Hypermarket will provide a refund for the cost of the goods.

To receive a refund, you must notify us within 5 business days of receipt of goods.

We do accept returns of erroneous goods provided they are:

  • In good, saleable condition.
  • Within their "sell-by" or "use-by" date.
  • In original packaging with seals intact.

Items we DO NOT accept as returns:

  • Baby Food
  • Baby Milk
  • Bread Cakes
  • Perishable Items

British Hypermarket customers are responsible for return shipping costs.

If we receive your order returned undeliverable due to incorrect address or the shipping carrier was unable to deliver your package, British Hypermarket will gladly re-ship or refund your order. If your order is re-shipped, additional shipping charges will be required.


British Hypermarket uses SagePay and Worldpay as our payment providers. All refunds are provided through the payment provider you chose at checkout. Exchange rates differ per payment provider and British Hypermarket has no control over payment provider exchange rates.

Damaged Items

If you receive your order damaged, contact British Hypermarket within 24 hours. We will require photographic evidence of the damage so that we may make a claim with the shipping courier. Please keep all packaging in the event the courier requires this for the damage claim. These steps must be followed to ensure the courier accepts liability and to avoid any disputes.


British Hypermarket reserves the right to restrict or refuse returns, refunds, and exchanges.